Automatic Data has the meaning given to it in clause 2.3.
Non-personal Information means information which does not relate to a person and/or cannot be used to identify a person.
Personal Information means any information which can be used to identify an individual, and described in detail in clause 2.
Privacy Act means the Privacy Act 1998 (Cth).
Spam Act means the Spam Act 2003 (Cth).
Uploaded Content means any content whatsoever which you upload to the Website, including but not limited to any bios, experience, descriptions, reviews, usage data, feedback, comments, chats, media.
User means any person using our services or registered on the Website.
Website means this website, but will also include any app, platform or any services offered by us.
2What personal information do we collect?
2.1 We may collect Personal Information about you when you engage us for our services, use the Website, register on the Website or interact with us in any way including without limitation in person, by email or phone call.
2.2 Information you provide to us: We collect all information which Users voluntarily provide to us through using the Website or interacting with us. This includes information provided:
(a) during registration;
(b) during correspondence, enquiries, support services, phone calls, emails or customer surveys;
(c) uploaded onto the Website in any way.
The Personal Information we may collect includes without limitation:
(d) basic information such as your first and last name and if you are a natural person your ABN;
(e) contact information including email address, home address and phone number;
(f) demographic information such as postal code, age, and gender;
(g) other relevant information (education, profession, work experience, referees, insurances, memberships, qualifications and preferences);
(h) your logo, contact and other information and links to your social media profiles or your website;
(i) geographic location;
(j) other information obtained by your use of the Website; and
(k) any other information that enables Users to be personally identified.
2.4 Information we obtain from others: We may also collect or receive Personal Information from third-party sources, such as other Users, social media or other third-party integrations.
3Why do we collect, use and disclose personal information?
3.1 We may collect, hold, use and disclose your Personal Information for the following purposes:
(a) to provide you with our services, including without limitation referring you to other Users (as the context requires);
(b) to enable you to access and use our Website, including allowing you to interact with other Users;
(c) to operate, protect, improve and optimise our Website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
(d) to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
(e) to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
(f) to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; and
(g) to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
3.2 We may also disclose your Personal Information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and requirements, personalise your experience and enhance the services that you receive.
3.3 The information we collect is not distributed, sold or leased to third parties for commercial purposes, except to provide services you have requested on the Website or for other purposes when we have your permission or when we are obliged to do so.
4Do we use your personal information for direct marketing?
4.1 We and/or our carefully selected business partners may send you direct marketing communications and information about our services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us by email, or by using the opt-out facilities provided (e.g., an unsubscribe link).
5To whom do we disclose your personal information?
(a) other Users;
(b) our employees and related bodies corporate;
(c) third-party suppliers and service providers (including providers for the operation of our Website and/or our business or in connection with providing our services to you);
(d) professional advisers, dealers and agents;
(e) payment systems operators (eg merchants receiving card payments);
(f) our existing or potential agents, business partners or partners;
(g) our sponsors or promoters of any competition that we conduct via our products or services;
(h) anyone to whom our assets or businesses (or any part of them) are transferred;
(i) specific third-parties authorised by you to receive information held by us; and/or
(j) other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
6To whom do we disclose your personal information?
6.1 We may collect Personal Information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
6.2 We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
7.1 We may hold your Personal Information in either electronic or hard copy form. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. However, we cannot guarantee the security of your Personal Information.
8.1 We may retain your Personal Information as long as you are registered to the Website as a User. You may close your account by contacting us. However, we may retain Personal Information for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Information it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
10.1 You can access the Personal Information we hold about you by contacting us using the email address set out below. Sometimes, we may not be able to provide you with access to all of your Personal Information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your Personal Information.
10.2 If you think that any Personal Information we hold about you is inaccurate, please contact us using the email address set out below and we will take reasonable steps to ensure that it is corrected.
10.3 We will consider and respond to all requests in accordance with all applicable laws.
11Making a complaint
11.1 If you think we have breached the Privacy Act or any other relevant privacy law, or you wish to make a complaint about the way we have handled your Personal Information, you can contact us using the email address set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.